Privacy Policy

1. Contact Details

Creatify
info@creatify.be

We respect your privacy and process your personal data only for the purpose for which you provided it and in accordance with applicable privacy legislation. We are responsible for the processing of personal data as outlined in this privacy statement.

We value your privacy very much and ensure that the personal data you share with us is handled carefully. In this privacy statement, we would like to explain how we do this. If you have any questions about this, we are happy to assist you via the contact details above.

2. What personal data?

Why do we process your personal data? We process your personal data because you use our services and/or because you provide this data to us yourself. Below is an overview of the personal data that we may process, depending on the product or service you use:

• First and last name
• Gender
• Date of birth
• Preferred language
• Address details
• Identification details
• Phone number
• Email address
• IP address
• Location data
• Data about your activities on our website
• Browser fingerprint
• Bank account number
• Other personal data you actively provide, for example in correspondence and by phone.

On what legal basis do we process your personal data (the “legal ground”)? Every use of your personal data must have a legal basis, it must be “lawful”. We process your data based on our legitimate interest, your consent, the pre-contractual phase or the execution of an agreement, and the legal obligation.
Sometimes we have a “legal obligation” to request personal data.
For certain matters, such as sending newsletters by email, we ask for your consent. You can withdraw your consent at any time. This can be done easily, usually by clicking the ‘unsubscribe’ button that you find in each of these emails.
We also store data based on our “legitimate interest”. This “legitimate interest” includes those matters that you as a customer can expect us to need in our capacity to perform our work properly. This includes, for example, compiling customer lists or specific information that is relevant in the context of certain services or certain customers.
Finally, we obviously need personal data to be able to execute the agreement we have with you, such as identification details, address details, and contact details.

Special and/or sensitive personal data that are processed: Our website and/or service does not intend to collect data about website visitors who are younger than 16 years old, unless they have consent from a parent or guardian. However, we cannot verify whether a visitor is older than 16. We therefore advise parents to be involved in their children’s online activities to prevent data about children from being collected without parental consent. If you are convinced that we have collected personal data about a minor without that consent, please contact us, and we will delete this information.
We also do not collect special personal data such as data about religious beliefs, political opinions, ethnic origin, health, or sexual orientation.

For what purpose do we process personal data?

• To successfully complete your product and/or service.
• To handle your registration and/or payment after you have availed of a product or service.
• To contact you to explain a service or answer a question after you have filled out our contact form or contacted us in another way.
• To contact you if necessary to carry out the service you have availed of.
• To deliver goods and services that you have availed of.
• To inform you about (changes to) our services and products that you have previously availed of. You can always unsubscribe via a link in the email.
• To send the newsletters and mailings you have subscribed to. You can always unsubscribe via a link in the email.

How long do we keep your personal data? Personal data may not be kept longer than necessary. The retention period depends on the purpose for which we received or collected the data and any legal obligations to retain data.

Access, modify, or delete data. As a data subject, you have a number of rights regarding your personal data. You have the right to access your personal data. This means you have the right to obtain access to the personal data we hold about you. Note that we have a period of one month to respond to this and that we may ask you for proof of your identity before we respond to your request. You also have a right to rectification. This means you have the right to have inaccurate personal data corrected. In this case, we may ask you for proof of the accuracy of the data you provide. Furthermore, you have the right to erasure of data. This means you can request that your personal data be deleted. Please note that this is not always possible, particularly if we have a legal obligation to retain personal data, if you have entered into a contractual relationship with us, or in other exceptional situations. The right to erasure cannot be used to terminate an ongoing agreement. You can also object to certain processing, specifically to processing that we carry out based on our (non-mandatory) legitimate interest. You can also withdraw your consent at any time for those processes for which you have given your consent. Regarding both the objection and the withdrawal of consent, we will cease processing if there are no other legal bases that still make processing necessary. Finally, you always have the right to lodge a complaint with the Privacy Commission (www.privacycommission.be).

Security. Your personal data is treated confidentially. They are also appropriately secured according to the risk that their processing entails and, where applicable, retained and secured according to specific legal requirements.

Cookies. Our website uses cookies. For further information, we refer you to our cookie policy.

Sharing personal data with third parties. We only share your personal data with third parties with your consent. This may also be based on a legal obligation or a judicial or administrative decision or if this is necessary for the execution of the agreement.

Social media and other third parties. Our website may contain links to social media platforms or other third-party services. We have no control over how these services operate and are therefore not responsible for them. We also have no influence over their privacy policy and cookie policy. When you use your social media profile, the relevant social media provider processes your personal data according to its policy. We recommend that you thoroughly review their policy regarding personal data.

Direct marketing. “Direct Marketing” refers to all direct communication between us and yourself aimed at informing you about products and services or updating your customer profile. You can always object to the use of your personal data for direct marketing by clicking the unsubscribe button in such emails or by contacting us about this.

Changes to this privacy policy. We strive to keep this privacy policy stable. However, it may be necessary to exceptionally change this privacy policy for various reasons. Therefore, please check this page regularly for changes.

Disclaimer of this privacy policy. It is possible that certain functionalities have not yet been fully implemented or have been implemented differently than described here. We accept no liability for this. This does not affect your rights granted by the GDPR, which you can exercise from May 25, 2018.